My research is motivated by a commitment to design for digital inclusion. Designing for information and communication technologies (ICTs) in developing countries and for poor communities in developed countries presents unique challenges. In these settings, people have limited access to a variety of resources which result in challenges in daily life. Constraints in these settings include infrastructure, technology and economics. I investigate how existing methodologies and design approaches can and should be expanded to accommodate the growing diversity of people using technology. Specifically, I have focused on understanding peoples needs and practices using methodologies that are contextual and participatory.

Within the field of technical communication, my area of expertise is in usability and user-centered design. Prior to my academic career, I worked as a user experience consultant and web designer where I spent over a decade designing, researching and adapting designs to meet the needs of a variety of users. This experience in industry gives my research and teaching an applied and practical approach. I choose research projects that have the potential to make an impact. I also bring this sensibility to the classroom. I enjoy teaching and getting students excited about writing, design and research.