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Article
Poor Poor Dumb Mouths, and Bid Them Speak for Me: Theorizing the Use of Personas in Practice
Technical Communication Quarterly
  • Emma J. Rose, University of Washington Tacoma
  • Josh Tenenberg
Publication Date
4-3-2018
Document Type
Article
Abstract

Although personas are commonly used to represent users in design, their rhetorical function has been little explored. In this article, the authors theorize personas’ rhetorical function as ventriloquization, where one person speaks with the voice of another. In ventriloquizing users through personas, practitioners speak for users, while scripting personas to speak for their creators: each magnifies the others’ voice. Personas represent a strategic rhetorical gambit for gaining legitimacy within organizations and technological decision-making processes.

DOI
10.1080/10572252.2017.1386005
Publisher Policy
pre print, post print (with 18 month embargo)
Citation Information
Emma J. Rose and Josh Tenenberg. "Poor Poor Dumb Mouths, and Bid Them Speak for Me: Theorizing the Use of Personas in Practice" Technical Communication Quarterly Vol. 27 Iss. 2 (2018) p. 161 - 174
Available at: http://works.bepress.com/emma_rose/30/