|Present||Associate Professor, University of San Francisco|
- Yield Management
- Leadership Performance
International Hotel Revenue management; Web-performance Effectiveness Model-Research Comparative
Journal of Hospitality and Tourism Technology Information (2012)
In the hotel industry today, website marketing and third party distribution metrics are of critical importance in understanding the effectiveness ...
Hospitality Industry Revenue Management Performance Modeling: Uncovering issues associated with ...
International Journal of Revenue Management (2011)
This study investigated the deployed competency of full-service Urban market hotels and their online global distribution performance pertaining to: reach, ...
Hospitality Leadership, Dissatisfaction and Intent to Leave Among Multigenerational Groupings
Journal of Human Resources in Hospitality and Tourism (2011)
This study examines generational similarities and differences in terms of; perceptions hospitality employees have of leadership, dissatisfaction and intent to ...
Hospitality Academic Leadership Pedagogy:Experiential Learning Methodology
ICHRIE Cenral Federation Research Symposium (2011)
Integrating classroom-based pedagogy with industry embedded learning activities may deepen student learning. This presentation describes the application and assessment of ...
Examination of Service-Firm Employee Perceptions of Technology by Generational Groupings
ICERI- International Conference of Education, Research and Innovation (2008)
Service firm technology and innovation play an integral role in organizational performance. This study examines multi-generational perceptions of Hospitality employees ...