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Edwin Torres

Assistant Professor

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About Edwin Torres

Present	Assistant Professor, University of Central Florida
Institution Organization Position Type Position Title Time Period to Options Current Position Affiliate my profile with this Institution

Hospitality Administration and Management, Human Resources Management, and Marketing

The Use of Consumer-Generated Feedback in the Hotel Industry: Current ...

Rosen Faculty Scholarship and Creative Works (2015)

Edwin Torres, Howard Adler, Carl Behnke, Li Miao, et al.

Consumer-generated feedback is hard to ignore these days. Word-of-mouth has expanded beyond a customer’s immediate friends and family; with the ...

The Influence of Others on the Vacation Experience: An Ethnographic ...

Rosen Faculty Scholarship and Creative Works (2015)

The vacation experience is often enjoyed in the company of others. Whereas scholars have focused on the consumer behaviors of ...

Stars, Diamonds, and Other Shiny Things: The Use of Expert ...

Rosen Faculty Scholarship and Creative Works (2014)

Edwin Torres, Howard Adler and Carl Behnke

Over the past few years, researchers have studied the topic of online consumer feedback. Most of these studies focus on ...

Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for ...

Rosen Faculty Scholarship and Creative Works (2014)

Scholars and practitioners constantly seek to improve the quality of service through the study and practice of concepts such as ...

Are there gender differences in what drives customer delight?

Rosen Faculty Scholarship and Creative Works (2014)

Edwin Torres, Xiaoxiao Fu and Xinran Lehto

Purpose– This paper aims to understand how male and female hotel guests become delighted customers. It aims to present the ...

Examining Key Drivers of Customer Delight in a Hotel Experience ...

Rosen Faculty Scholarship and Creative Works (2013)

Edwin Torres, Xiaoxiao Fu and Xinran Lehto

Welcoming all guests is the calling shared by those who work in the hotel industry. Everyday hoteliers strive to provide ...

From Customer Satisfaction to Customer Delight: Creating a New Standard ...

Rosen Faculty Scholarship and Creative Works (2013)

Edwin Torres and Sheryl Kline

Purpose – The purpose of this paper is to provide a typology of customer delight in the hotel industry. By ...

One Experience and Multiple Reviews: The Case of Upscale U ...

Rosen Faculty Scholarship and Creative Works (2013)

Edwin Torres, Howard Adler, Xinran Lehto, Carl Behnke, et al.

Purpose– The present study aimed to understand the relationships between the various kinds of feedback received by hospitality operators. Information ...

Effects of Management-Development Practices on Hospitality Management Graduates' Job Satisfaction ...

Hospitality Review (2010)

Edwin Torres and Howard Adler

Companies have long recognized the importance of training and developing their managers to prepare them for their short- and long-term ...