My primary research interests include: social workers' discovery, evaluation, and use of information; digital literacy in underserved adult populations; online research guides and instruction; and website development
Tutor-facilitated adult digital literacy learning: Insights from a case study (with Elizabeth Withers, Jill Castek, and Stephen Reder), Internet Reference Services Quarterly (2013)
While the digital divide has decreased, those who are still unable to access and use...
Usability study of a library’s mobile website: an example from Portland State University (with Michael S. Bowman), Library Faculty Publications and Presentations (2012)
To discover how a newly developed library mobile website performed across a variety of devices,...