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Usability study of a library’s mobile website: an example from Portland State University

Kimberly D. Pendell, Portland State University
Michael S. Bowman, Portland State University

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This work was published in the 2012 issue of Information Technology and Libraries (


To discover how a newly developed library mobile website performed across a variety of devices, the authors used a hybrid field and laboratory methodology to conduct a usability test of the website. Twelve student participants were recruited and selected according to phone type. Results revealed a wide array of errors attributed to site design, wireless network connections, as well as phone hardware and software. This study provides an example methodology for testing library mobile websites, identifies issues associated with mobile websites, and provides recommendations for improving the user experience.

Suggested Citation

Pendell, K. D., & Bowman, M. S. (2012). Usability Study of a Library's Mobile Website: An Example from Portland State University. Information Technology & Libraries, 31(2), 45-62.