SelectedWorks - Mark Andrew

Selected Works of Mark Andrew

Human Factors Specialist

Mark Andrew specialises in Human Factors (a mashup of engineering science and applied psychology) applied to risk, humanitarian agencies, industrial design and urban futures.

Works
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About Mark Andrew

Mark Andrew specialises in Human Factors (a mashup of engineering science and applied psychology) applied to risk, humanitarian agencies, industrial design and urban futures.

Management Sciences and Quantitative Methods, Organizational Behavior and Theory, Engineering Education, Operations Research, Systems Engineering and Industrial Engineering, Ergonomics, Industrial Engineering, Industrial Technology, Operational Research, Other Operations Research, Systems Engineering and Industrial Engineering, Systems Engineering, Risk Analysis, Health Communication, Organizational Communication, Behavioral Economics, Industrial Organization, Cognitive Psychology, Industrial and Organizational Psychology, Civic and Community Engagement, and Work, Economy and Organizations

Cognitive challenges in complex systems design (Mark Andrew) Proceedings of the 2022 conference of the Design Research Society, Bilbao (2022)

Design intentions guide design efforts but complex systems can lead to designers’ intentions being eclipsed. Artificial Intelligence (AI) systems are examples of complex sociotechnical systems that exercise self-learning, innovation and creativity that can exceed their ...

Treating uncertainty in sociotechnical systems (Mark Andrew) Proceedings of the 2022 conference of the Chartered Institute of Ergonomics and Human Factors, Birmingham (2022)

This paper develops a model of uncertainty suitable for design process enrichment. Design group cooperation and bias are examined to illustrate the hazards of design processes, and the utility of the model in treating such ...

Travel risk SFAIRP using bowtie and barrier thinking (Mark Andrew) Proceedings of the The Sixth International Human Factors Rail Conference, London (2017)

This paper outlines a semi-quantitative risk assessment method developed to address passenger interactions. The method will outline the approach to risk scenario development, using cause-consequence bowtie schematics based on human reliability rates and variations, and ...

Shared Situational Awareness - a colloquial view supporting urban safety (Mark Andrew) Publication of the 2016 Safe Cities conference, Melbourne (2016)

This paper presents a view of SSA supporting public and designers' views of decision-making in urban-fringe bushfire situations, and builds on our current understanding or risk perception and cognitive errors with regard to the safety ...

Modelling the dynamics of risk scenarios (Mark Andrew) Proceedings of the IDC Second Safety in Design conference, Melbourne (2016)

This paper addresses issues regarding Black Swan events, which are a special type of risk. The paper proposes that Black Swan events demand a different risk approach than conventional risk techniques, due to their challenging ...

Passenger-Train Interface Risks - A SFAIRP methodology (Mark Andrew) Proceedings of LightRail 2016, Melbourne (2016)

A risk assessment methodology is developed to address the five SFAIRP regulatory safety criteria for passenger rail transport.

Human errors endemic in risk analysis (Mark Andrew) Proceedings of the HF in Organisational Design conference, Copenhagen. (2014)

This paper focuses on RA methodologies by examining and criticising the central assumption that analysis schemes (i.e. reductionist approaches to cause-consequence relationships) must always yield valuable meaning. The argument proposes that analysis (and specifically risk ...

Adopting interaction design thinking within place making - the case of 'affordance' promoting walkability (Mark Andrew) Proceedings of the 6th Making Cities Liveable Conference, Melbourne (2013)

This paper describes the concept of affordance supporting design goals, and maps the application of affordance in interaction design to place making. The example of walkability is examined, and the benefits of mapping between design ...

Methodological errors in risk analysis - insights from back-casting (Mark Andrew) Proceedings of the Society for Risk Analysis 6th annual conference UQ (2011)

This paper examines Contributing Factors Frameworks (CFFs) and critiques the central assumption that classification schemes necessarily yield reliable meaning. The argument proposes that classification may yield meaning under certain strictly controlled circumstances, but inadequate recognition ...

Operator collaboation in control room design (Mark Andrew) Proceedings of the International Conference on Control Operations, Paris, IEHF (2010)

This paper presents a case study of user design requirements integration within a complex control room design project. Operators’ capabilities in (for example) contextual enquiry, instruction design, prioritisation, performance evaluation and feedback leave many line ...

Risk assessment in Public Transport Regulatory issues (Mark Andrew) Proceedings of the Seminar on Human Factors in Public Transport Safety, DOT Melbourne (2008)

This paper outlines an industry view of human error, and re-directs the priorities away from operators and towards management error.

Balancing security and safety outcomes (Mark Andrew) Proceedings of the National Marine Safety Conference; Wrest Point, Hobart, Tasmania, Australia. (2005)

This paper outlines the current motives and mandate for security measures as governed by the IMO requirements for International Ship and Port Security, and describes a structured approach to risk-based decision-making.

Small Business and Human Factors (Mark Andrew) Proceedings of the Humanising Work & Work Environments conference (HWWE 2005); Indian Institute of Technology Guwahati, Assam India (2005)

This paper outlines a case study where human factors approaches were applied within a small family-owned timber company experiencing rapid growth. The key factors applied as a ‘designed intervention’ included a hybrid quality/risk management approach. ...

A 'system-of-systems' risk approach (Mark Andrew, Eileen Hampshire and Jasmine Webb) Proceedings of the XVII Annual Conference of the International Society for Occupational Ergonomics and Safety; Munich, Germany. (2003)

This paper develops an argument for a systems-oriented approach to risk, particularly in multi-stakeholder domains (such as government policy and performance). This model of risk is characterised by a “system-of-systems” taxonomy, which defines risk as ...

Reframing risk using systems thinking (Mark Andrew) Proceedings of the Annual Ergonomics Society Conference; Edinburgh, Scotland. (2003)

Risk is an important factor when public issues are at stake. This paper develops a systems model of risk, aimed at public stakeholder domains. The model uses a narrative that recognises that decisions are subject ...

Risk planning in large-scale natural disasters (Mark Andrew) Safety at Work ISSN 1444-6995 (Issue 12 April 3rd). (2001)

This paper examines UNHCR's approach to risk planning, and illustrates methodological connections with international industrial disaster response approaches.

Developing Disaster Recovery Programs (Mark Andrew) Proceedings of the IIR Operational Risk Management conference; Marriott Hotel, Toronto, Canada. (2000)

This paper illustrates key planning and operational resource conflicts in disaster recovery planning and capability building. It is a repeat from a Sydney conference, with local disaster types referenced.

Best Practice Risk Management Systems (Mark Andrew) Proceedings of Quest 99, International manufacturing conference, Millennium Hotel Sydney, Australia. (1999)

This paper illustrates a manufacturing case study that integrated risk, design and human factors into a production planning project at a major automotive plant. Reliability growth techniques were integrated with production ergonomics approaches.

Developing Disaster Recovery Programs (Mark Andrew) Proceedings of the IIR Disaster Recovery Planning conference; Millennium Hotel, Sydney, Australia. (1999)

This paper illustrates key planning and operational resource conflicts in disaster recovery planning and capability building.

Human Error in Risk Assessment (Mark Andrew) Proceedings of the Graduate School of Management Annual Risk Conference; MacQuarie University, Sydney, Australia. (1999)

Human error and human reliability techniques were described in a management systems theory of organisational performance, spotlighting the role of management and executive error.

IT Risk Management Systems (Mark Andrew) Proceedings of the IT in Manufacturing Conference; Crown Towers Centre Melbourne, Australia. (1999)

Human Error Assessment in Process Industries (Mark Andrew) Proceedings of the IChemE seminar, Melbourne, Australia. (1998)

Structured Ergonomics Intervention in Business (Mark Andrew) Proceedings of Ergon-AXIA, Hong Kong. (1998)

Workplace Risk Assessment & Control (Mark Andrew) Proceedings of the Safety In Action conference; Melbourne, Australia. (1998)

Business Process Re-engineering, Risk Assessment and Usability (Mark Andrew) Proceedings of Interact, Sydney Australia. (1997)