Operator collaboation in control room designProceedings of the International Conference on Control Operations, Paris, IEHF (2010)
This paper presents a case study of user design requirements integration within a complex control room design project. Operators’ capabilities in (for example) contextual enquiry, instruction design, prioritisation, performance evaluation and feedback leave many line managers (and HF specialists) in the shade. The manner in which these capabilities may be liberated by an inclusive design process are discussed and illustrated. Foremost is the distinction between ‘interface-design’ and ‘interaction-design’, the later focusing more holistically on knowledge-state dependencies and communications that can be influenced by the changing role of the operator.
Citation InformationMark Andrew. "Operator collaboation in control room design" Proceedings of the International Conference on Control Operations, Paris, IEHF (2010)
Available at: http://works.bepress.com/mark_andrew/3/