Jason E. Copeland, Timothy D. Ludwig, Shawn Bergman and Yalcin Acikgoz. "Increasing Sales by Managing the Interlocking Contingencies Between Sales Representatives and Customers Using Behavioral Self-Monitoring" Journal of Organizational Behavior Management Vol. 38 (2018) p. 116 - 143
Available at: http://works.bepress.com/shawn-bergman/40/