Presentation
Gender Effect on Service Quality during Service Encounter: Testing Similarity Attraction vs. Flirting Theory in a Cross-Cultural Study
Marketing Management Association’s 2011 Spring Conference Proceedings (extended abstract)
(2011)
Disciplines
Publication Date
March, 2011
Citation Information
Musa Pinar, Ozlem Ozkanli and Sandy Strasser. "Gender Effect on Service Quality during Service Encounter: Testing Similarity Attraction vs. Flirting Theory in a Cross-Cultural Study" Marketing Management Association’s 2011 Spring Conference Proceedings (extended abstract) (2011) Available at: http://works.bepress.com/musa_pinar/54/