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Selected Works of Musa Pinar
Article
Gizli Müşteri Yöntemiyle Turkiye’de Devlet, Özel ve Yabancı Bankların Hizmet Kalitesinin Karşilaştirilmasi (Comparing Service Quality at State, Private, and Foreign Banks using Mystery Shopping)
Bankacilik ve Finans Dergisi (Banking and Finance Journal – in Turkish) (2007)
  • Musa Pinar, Valparaiso University
  • Zeliha Eser
Disciplines
Publication Date
2007
Citation Information
Musa Pinar and Zeliha Eser. "Gizli Müşteri Yöntemiyle Turkiye’de Devlet, Özel ve Yabancı Bankların Hizmet Kalitesinin Karşilaştirilmasi (Comparing Service Quality at State, Private, and Foreign Banks using Mystery Shopping)" Bankacilik ve Finans Dergisi (Banking and Finance Journal – in Turkish) (2007)
Available at: http://works.bepress.com/musa_pinar/129/