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Clinical scenario discussions of listening in interprofessional health care teams
International Journal of Listening (2014)
  • Tracy A. Shepherd, Thames Valley Children's Centre
  • Gillian King, Bloorview Research Institute
  • Michelle Servais, TVCC and Western University
  • Linda Bolack, Thames Valley Children's Centre
  • Colleen Willoughby, Thames Valley Children's Centre
This article outlines the benefits of engaging health care professionals in interprofessional groups to discuss complex clinical scenarios with a focus on listening and communication. Three focus groups (n=16) highlighted the utility of carefully crafted clinical scenarios relevant to paediatric health care to elicit and explore the thought processes of interprofessional groups about listening rather than trying to address the problem. The focus groups revealed several themes. Scenario discussion was valuable to clinical learning and assisted professional development by broadening perspectives, providing a safe environment, and offering opportunities to learn and share. Participants reflected on listening and communication in the therapy process, pointed out differences in listening in a group versus with a single individual, and also discussed barriers to listening and communicating. The scenario discussions enhanced participants’ awareness of being family-centred and building relationships with families. Use of carefully constructed clinical scenarios within interprofessional peer discussion groups has benefits for learning, reflection, and enhanced family-centred care. This type of approach can be implemented as a method for professional development within pediatric service organizations.
  • clinical scenarios,
  • interprofessional education,
  • heatlh care teams,
  • listening,
  • communication,
  • professional development
Publication Date
Citation Information
Shepherd, T., King, G., Servais, M., Bolack, L., & Willoughby C. (2014). Clinical scenario discussions of listening in interprofessional health care teams. International Journal of Listening, 28, 47-63. doi:10.1080/10904018.2014.861295