Contribution to Book
Effective Listening and Interactive Communication Scale (ELICS)
The Sourcebook of Listening Research: Methodology and Measures
(2018)
Abstract
The Effective Listening and Interactive Communication Scale (ELICS) is a valid self-assessment of listening and communication skills in the context of pediatric rehabilitation practice. This 24-item scale measures: Receptive Listening (mindful attention to understand the client’s situation), Exploratory Listening (dialogue to elicit information and establish clarity about issues), Consensus-oriented Listening (brainstorming and explanation of rationales to establish shared understanding and jointly determined goals), and Action-oriented Listening (supporting and enabling clients to establish actions toward desired outcomes). Internal consistency reliabilities for the scales range from very good to excellent (0.78 to 0.90) (King, Servais, Bolack et al., 2012). The clinical responsiveness of the ELICS to change over time has been demonstrated in a group mentorship intervention for occupational therapists (King, Tam, Fay et al., 2011) and in a listening skill educational intervention for pediatric rehabilitation clinicians (King, Servais, et al., 2017 ).
Keywords
- listening,
- communication,
- clinicians,
- professional training
Disciplines
Publication Date
2018
Editor
D. L. Worthington & G. Bodie
Publisher
John Wiley & Sons, Inc
ISBN
ISBN: 978-1-119-10307-3
Citation Information
King, G., & Servais, M. (2018). Effective Listening and Interactive Communication Scale (ELICS). In D. L. Worthington & G. Bodie, The Sourcebook of Listening Research: Methodology and Measures (pp. 252-258). Hoboken, NJ: John Wiley & Sons, Inc.