Presentation
Water utility benchmarking for managerial and policy decisions: Lessons from developing countries.
USF St. Petersburg campus Faculty Publications
Document Type
Presentation
Publication Date
2008
Abstract
Those responsible for utility operations can only manage what they measure, so having information on productivity trends and relative performance enables utility managers to direct attention to shortfalls. Similarly, policy-makers require quantitative analyses in order to identify utilities with strong and weak performance. Examples from Central America are used to illustrate key points.
Comments
Citation only. Published in International Water Association Pi08 Conference on Performance Assessment of Urban Infrastructure Services (March 2008, Valencia, Spain).
Language
en_US
Publisher
International Water Association
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Berg. S. V. & Corton, M.L. (2008). Water utility benchmarking for managerial and policy decisions: Lessons from developing countries. Presentation to the International Water Association Pi08 Conference on Performance Assessment of Urban Infrastructure Services (March 2008, Valencia, Spain).