"Librarian and User Perceptions of Reference Service Quality" by Jo Bell Whitlatch

Selected Works of Jo Bell Whitlatch

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Presentation

Librarian and User Perceptions of Reference Service Quality

American Library Association (1989)

Jo Bell Whitlatch, San Jose State University

Keywords

librarian,
user,
reference,
service,
quality

Disciplines

Library and Information Science

Publication Date

July, 1989

Citation Information

Jo Bell Whitlatch. "Librarian and User Perceptions of Reference Service Quality" American Library Association (1989)
Available at: http://works.bepress.com/jo_whitlatch/94/