Article
Evaluating reference services in an electronic age
Library Trends
(2001)
Abstract
In an electronic era, the evaluation of reference and related information services should still be based on the same principles used to evaluate traditional face-to-face reference services and printed reference tools. Traditional research methods--which are surveys and questionnaires, observation, individual and focus group interviews, and case studies--can be utilized very effectively in an electronic environment. However, electronic technologies offer interesting research opportunities not present in the traditional reference environment.
Keywords
- evaluating,
- reference,
- services
Disciplines
Publication Date
2001
Publisher Statement
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Citation Information
Jo Bell Whitlatch. "Evaluating reference services in an electronic age" Library Trends Vol. 50 Iss. 2 (2001) Available at: http://works.bepress.com/jo_whitlatch/6/