SelectedWorks - James Kroes

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Selected Works of James Kroes

Professor, Information Technology and Supply Chain Management

Dr. James Kroes came to Boise State University in 2011 as faculty in the Information Technology and Supply Chain Management. His Ph.D. in Operations Management and M.S. in the Management of Technology are from the Georgia Institute of Technology in Atlanta, and he holds a B.S. in Mechanical Engineering from Rensselaer Polytechnic Institute in Troy, NY. In addition to supply chain management, Dr. Kroes' research and teaching interests include sustainable operations, supplier relationship, service operations management, and manufacturing and service outsourcing.

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About James Kroes

Dr. James Kroes came to Boise State University in 2011 as faculty in the Information Technology and Supply Chain Management. His Ph.D. in Operations Management and M.S. in the Management of Technology are from the Georgia Institute of Technology in Atlanta, and he holds a B.S. in Mechanical Engineering from Rensselaer Polytechnic Institute in Troy, NY. In addition to supply chain management, Dr. Kroes' research and teaching interests include sustainable operations, supplier relationship, service operations management, and manufacturing and service outsourcing.

Present	Professor, Boise State University ‐ Department of Information Technology and Supply Chain Management
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Business

Sustainable Operations Management, Supplier Relationship Management, and Manufacturing and Service Outsourcing

2010 - Outstanding New Teacher - Dean's Annual Award for Excellence - University of Rhode Island
2009 - Best Reviewer Award - Journal of Operations Management
2005 - 1st Place - Ph.D. Student Paper Competition - Southeastern INFORMS Annual Meeting

E-mail: jimkroes@boisestate.edu

Articles (23)

Do Online Consumers Value Corporate Social Responsibility More in Times of Uncertainty?: Evidence from Online Auctions Conducted During the Onset of the COVID-19 Pandemic (Andrew S. Manikas, James R. Kroes, E. Shaunn Mattingly, et al.) Journal of Electronic Commerce Research (2023)

The relationships between Corporate Social Responsibility (CSR) and consumer behaviors have been widely explored in the literature. From the consumer standpoint, it has been shown that individuals largely want to be socially responsible actors and ...

Improving Sales in Online Auctions: The Impact of Emphasizing Corporate Social Responsibility in Item Descriptions (Andrew S. Manikas, James R. Kroes, Shaunn Mattingly, et al.) International Journal of Electronic Commerce (2023)

This study explores how emphasizing corporate social responsibility (CSR) in item descriptions relates to purchasing decisions for consumers buying goods through online auctions. We leverage herd mentality theory, the heuristic–systematic model (HSM), and signaling theory ...

Which Diversity Measures Best Capture Public Company Value? (Benjamin P. Foster, Andrew S. Manikas and James R. Kroes) Corporate Social Responsibility and Environmental Management (2023)

Prior research has shown that companies' diversity efforts lead to improved company performance and market value. However, measuring and comparing diversity is a challenge for firms since there is not a comprehensive, universally accepted method ...

Leveraging Free-Form Comments to Assess and Improve Patient Satisfaction (Regis Terpend, Christian Rossetti, James Kroes, et al.) Annals of Family Medicine (2022)

This study employed a text-analysis methodology to identify themes within patient comments and measure the relationship of those themes to patient satisfaction. Using these findings, a spreadsheet tool was created to allow a large sample ...

The Operational Impacts of Chief Supply Chain Officers in Manufacturing Firms (James R. Kroes, Andrew S. Manikas, Thomas F. Gattiker, et al.) Production Planning & Control (2022)

Many firms have elevated their supply chain management decision-making responsibilities through the creation of ‘Chief Supply Chain Officer’ (CSCO) positions. This is widely attributed to the recognition that superior supply chain operations can generate a ...

Does the Importance of Environmental Issues within an Industry Affect the Relationship Between Lean Operations and Corporate Financial Performance? (Andrew S. Manikas, James R. Kroes and Benjamin P. Foster) Sustainable Production and Consumption (2021)

Lean operations and environmental sustainability have been generally accepted to be complementary activities, although prior studies have not found consistent relationships between these factors and corporate financial performance. It has been proposed that these inconsistent ...

Noteworthy Diversity Efforts and Financial Performance: Evidence from DiversityInc's Top 50 (Benjamin P. Foster, Andrew Manikas, Dianna Preece, et al.) Advances in Accounting (2021)

This study provides evidence that diversity efforts are associated with improved organizational performance. We explore the benefits of diversity by analyzing long-term shareholder value (Tobin's q) and short-term performance (return on assets) of companies cited ...

Resource Efficiency in Manufacturing: A Case for Board Diversity (Andrew Manikas, Benjamin P. Foster, Dianna Preece, et al.) Cost Management (2021)

In 1985, Jeffrey Pfeffer suggested that workers prefer working with those similar to themselves, and that when forced into a diverse work environments, workers have lower job performance and lower job satisfaction. He argued that ...

Generating Efficient Rebalancing Routes for Bikeshare Programs Using a Genetic Algorithm (James R. Kroes, Andrew S. Manikas and Thomas F. Gattiker) Journal of Cleaner Production (2020)

Growth in urban areas often leads to problems such as increased traffic congestion and poor air quality. To help alleviate these issues, shared mobility networks have been launched in hundreds of cities worldwide to provide ...

Misalignment Between Societal Well-Being and Business Profit Maximization: The Case of New York Taxis Drivers’ Incentive System (Andrew S. Manikas, James R. Kroes and Thomas F. Gattiker) Socio-Economic Planning Sciences (2019)

Objectives of business sustainability efforts commonly include increasing consumer safety, decreasing resource consumption, and decreasing pollution. Even though there is a societal interest in attaining these goals, business and other economic agents often operate under ...

Operational Leanness and Retail Firm Performance Since 1980 (James R. Kroes, Andrew S. Manikas and Thomas F. Gattiker) International Journal of Production Economics (2018)

Lean is one of the most pervasive and powerful paradigms in Operations and Supply Chain Management. As a theory, lean has been well tested in manufacturing. Lean in retail has received less attention. There is ...

An Exploration of ‘Sticky’ Inventory Management in the Manufacturing Industry (James R. Kroes and Andrew S. Manikas) Production Planning & Control: The Management of Operations (2018)

Traditional models examining relationships between firm resources and revenues assume that the many expenses and asset holdings change in proportion to changes in demand. However, research has found that for many costs and assets assumed ...

Leveraging Academic Partnerships to Improve Logistics at Nonprofit Organizations (Andrew S. Manikas, James R. Kroes and Thomas F. Gattiker) Nonprofit Management & Leadership (2017)

This article presents the results of a partnership between a nonprofit organization and a team of academic researchers that developed a low-cost spreadsheet-based tool that allows organizations to effectively schedule vehicle operations. Specifically, the tool ...

Improved Forward Buying of Commodity Materials (Andrew Manikas and James Kroes) International Journal of Production Research (2016)

This research presents the Enhanced Commodity Forward Buy (ECFB) heuristic, a new method for commodity purchasing, which allows strategic forward buying of commodities for products that include commodity components or materials. The ECFB addresses limitations ...

Metro Meals on Wheels Treasure Valley Employs a Low-Cost Routing Tool to Improve Deliveries (Andrew S. Manikas, James R. Kroes and Thomas F. Gattiker) Interfaces (2016)

In this paper, we discuss a project in which we developed a spreadsheet-based system that interfaces with a no-fee driving-directions application programming interface to quickly and accurately build a travel time and distance matrix and ...

A Newsvendor Approach to Compliance and Production under Cap and Trade Emissions Regulation (Andrew S. Manikas and James R. Kroes) International Journal of Production Economics (2015)

Since the 1990s, governmental agencies have increasingly turned to market based cap and trade programs to control the emission of pollutants. Firms subject to cap and trade regulation are typically required to acquire emissions allowances ...

Cash Flow Management and Manufacturing Firm Financial Performance: A Longitudinal Perspective (James R. Kroes and Andrew S. Manikas) International Journal of Production Economics (2014)

A firm's cash flow policies, which manage working capital in the form of cash receivables from customers, inventory holdings, and cash payments to suppliers, are inexorably linked to the firm's operations. Building on earlier research, ...

Improving Students' Data Analysis and Presentation Skills: The Ocean State Circuits, Inc. Forecasting Project (James R. Kroes, Yuwen Chen and Paul Mangiameli) Decision Sciences Journal of Innovative Education (2013)

Many potential employers expect that newly hired students will arrive on-the-job with the ability to analyze data, utilize spreadsheets, and communicate findings and recommendations. We designed the Ocean State Circuits, Inc. Forecasting Project to address ...

Estimating Demand for Container Freight Service at the Port of Davisville (James Kroes, Yuwen Chen and Paul Mangiameli) Interfaces (2013)

The Port of Davisville, located at Quonset Point, Rhode Island, is a former US Navy facility that was turned over to Rhode Island for commercial development when the naval base closed in 1974. Since then, ...

Operational Compliance Levers, Environmental Performance, and Firm Performance Under Cap and Trade Regulation (James Kroes, Ravi Subramanian and Ramanath Subramanyam) M & SOM: Manufacturing & Service Operations Management (2012)

Cap and trade programs impose limits on industry emissions but offer individual firms the flexibility to choose among different operational levers toward compliance, including inputs, process changes, and the use of allowances to account for ...

The Cost of Mindfulness: A Case Study (Douglas N. Hales, James Kroes, Yuwen Chen, et al.) Journal of Business Research (2012)

Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures ...

Outsourcing Congruence with Competitive Priorities: Impact on Supply Chain and Firm Performance (James R. Kroes and Soumen Ghosh) Journal of Operations Management (2010)

The growth of outsourcing has led outsourcing strategies to become an increasingly important component of firm success (Gottfredson et al., 2005). While the purported goal of outsourcing in supply chains is to derive a competitive ...

A Framework and Scale Development for Assessing Supply Chain Outsourcing Alignment with Competitive Priorities (James Kroes and Soumen Ghosh) International Journal of Procurement Management (2009)

Over the past decade, outsourcing has become an integral part of a firm's manufacturing strategy (Chamberland, 2003; Gottfredson et al., 2005). The increased level of outsourcing activities in the manufacturing sector has elevated the outsourcing ...

Increasing Utilization at the Port of Davisville (James R. Kroes, Yuwen Chen and Paul Mangiameli) Decision Sciences Institute Annual Meeting (2009)

The Port of Davisville, located at Quonset Point in Rhode Island, is primarily used for the importation of foreign made automobiles into the eastern US markets. Currently, no shipping container traffic moves through the port; ...

Investigating the Alignment Between the Manufacturing Strategy Configurations of Firms with Their Outsourcing Drivers (James Kroes and Soumen Ghosh) Annual Conference of the Indian Subcontinent Decision Sciences Institute (2009)