"Service Quality Perceptions in the Banking Industry: Major Dimensions" by Minjoon Jun

Faculty Selected Works of George Zsidisin

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Service Quality Perceptions in the Banking Industry: Major Dimensions

Journal of Business Strategies (1999)

Minjoon Jun
Robin T. Peterson, New Mexico State University
George A. Zsidisin, University of Missouri-St. Louis
Bonnie F. Daily

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Disciplines

Business

Publication Date

1999

Citation Information

Minjoon Jun, Robin T. Peterson, George A. Zsidisin and Bonnie F. Daily. "Service Quality Perceptions in the Banking Industry: Major Dimensions" Journal of Business Strategies Vol. 16 Iss. 2 (1999) p. 170 - 188
Available at: http://works.bepress.com/george-zsidisin/43/