Article
Shipper-Carrier Relationships and Their Effect on Carrier Performance
Transportation Journal
(2007)
Abstract
The transportation function is critical to efficient and effective logistical operations. In order to improve transportation performance, it may be necessary for firms to form closer relationships with their carriers. Unfortunately, there are few studies examining the nuances and outcomes of shipper-carrier relationships. The focus of this work is to delineate the levels of relational closeness found between shippers and carriers and to assess the effects of relational closeness on carrier performance. Based on data and expertise provided by The Hershey Company, a major U.S. confectionary corporation, this research utilizes qualitative and quantitative techniques to accomplish these tasks. Findings indicate that closer relationships between shippers and carriers have no effect on carriers' on-time performance but significantly influence carriers' willingness to commit assets to the shipper and accept loads during times of constrained transportation capacity.
Keywords
- Trailers,
- Bulk carriers,
- Logistics,
- On time performance,
- P values,
- Supply chain management,
- Freight,
- Collaboration,
- Delivery services
Disciplines
Publication Date
January 1, 2007
Citation Information
George A Zsidisin, M Douglas Voss and Matt Schlosser. "Shipper-Carrier Relationships and Their Effect on Carrier Performance" Transportation Journal Vol. 46 Iss. 2 (2007) p. 5 - 18 Available at: http://works.bepress.com/george-zsidisin/12/