"The Effect of Simplifying the Complaint Process: A Field Investigation" by Deborah Owens

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The Effect of Simplifying the Complaint Process: A Field Investigation

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Deborah Owens, The University of Akron

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Article

Publication Date

10-1-1999

Citation Information

Deborah Owens. "The Effect of Simplifying the Complaint Process: A Field Investigation" (1999)
Available at: http://works.bepress.com/deborah_owens/9/