As college campuses become increasingly diverse (Anderson, 2003), institutions have been pushed to create safe and educationally supportive environments for an array of students (Harper, Patton, Wooden, 2009; Bauman, Bustillos, Bensimon, Brown, Bartee, 2005). Little is known about how institutions have come to respond to the, at times hostile, interactions between students, staff, and organizations on college campuses. One way institutions have responded is with the creation of bias response teams which bring together campus professionals and faculty from different departments to address reported incidents as a result of these interactions. This grounded theory study aims to investigate the process used by bias response teams to create change within organizations on college campuses and to further the scholarship on diversity.