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Article
Logs and enterprise networks for overcoming obstacles in business processes
Computing
  • Mohamed Sellami, Telecom SudParis
  • Zakaria Maamar, Zayed University
  • Sylvain Lefebvre, Institut Supérieur d'Electronique de Paris
  • Noura Faci, Université Claude Bernard Lyon 1
ORCID Identifiers

0000-0002-7547-1857

Document Type
Article
Publication Date
3-12-2019
Abstract

© 2019, Springer-Verlag GmbH Austria, part of Springer Nature. This paper discusses obstacle tackling in the context of business processes, in general, and social business processes, in particular. Obstacles are situations that could evolve into exceptions, if they are not efficiently and promptly (i.e., no preventive measures taken) tackled. Compared to obstacles, exceptions put a business process in a suspension mode until corrective measures are taken, which does not help ensure this process’s operation continuity. To address this lack of continuity, a two-stage approach for obstacle tackling using specialized enterprise networks is presented. The approach consists of (i) an early business-process obstacle detection technique based on logs and enterprise networks, and (ii) obstacle tackling technique based on solutions that result from network crawling. A system demonstrating the technical feasibility and efficiency of the approach through a real dataset, is presented in the paper as well.

Publisher
Springer-Verlag Wien
Disciplines
Keywords
  • Business process,
  • Enterprise network,
  • Exception,
  • Log,
  • Obstacle
Scopus ID
85060212500
Indexed in Scopus
Yes
Open Access
No
https://doi.org/10.1007/s00607-018-00696-y
Citation Information
Mohamed Sellami, Zakaria Maamar, Sylvain Lefebvre and Noura Faci. "Logs and enterprise networks for overcoming obstacles in business processes" Computing Vol. 101 Iss. 3 (2019) p. 263 - 288 ISSN: <a href="https://v2.sherpa.ac.uk/id/publication/issn/0010-485X" target="_blank">0010-485X</a>
Available at: http://works.bepress.com/zakaria-maamar/385/