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Presentation
In the Shadow of Dominant Customers: The Effect of Close Relationships on the Supplier's Performance
24th POMS Conference (2013)
  • Yoon Hee Kim, Georgia Southern University
Abstract
This study investigates whether the power of dominant customers measured by customer concentration affect the supplier’s ability to create and capture value in the market. Specifically, we are interested in how the suppliers can balance risks and rewards in the relationships with dominant customers.
Keywords
  • Dominant customers,
  • Close relationship,
  • Supplier performance,
  • Risk balance
Disciplines
Publication Date
May 4, 2013
Location
Denver, CO
Citation Information
Yoon Hee Kim. "In the Shadow of Dominant Customers: The Effect of Close Relationships on the Supplier's Performance" 24th POMS Conference (2013)
Available at: http://works.bepress.com/yoon_h_kim/19/