Issue: In creating notable experiences for patients in healthcare settings, design components are critical in offering psychological support surrounding patients’ expectations with respect to the level of clinical care (Dilani, 2008; Knudson, 2017). A growing body of research maintains that healthcare design strategies influence patients’ health outcomes and wellness (Devlin & Arneill, 2003; Laursen, et al, 2014). While evidence-based design has been studied through post-occupancy evaluation of overall facility design of clinics and other spaces such as inpatient rooms (Quan et al, 2017), little research has focused on evaluating users’ physical and emotional well-being, and social interaction that inform wellness-design features. Therefore, the purpose of this study is three-fold: 1) to generate wellness-design criteria to assess the design of existing facilities based on users’ experience; 2) to develop design guidelines (checklist) to assist in design decision-making; 3) to propose a method and protocol for user-centered wellness design evaluation tool for future studies.
Available at: http://works.bepress.com/yongyeon-cho/4/
This abstract is from the Presentation session cited as Cho, Y., Song, J. Assessment Tool for Users’ Experience in Healthcare Settings. IDEC 2019 Annual Conference, Charlotte, NC, March 6-9, 2019; 111-112. Posted with permission.