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Article
Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities
Medical Reference Services Quarterly (2016)
  • Emily K. Chan, San Jose State University
  • Christina Mune, San Jose State University
  • Yiping Wang, San Jose State University
  • Susan L. Kendall, San Jose State University
Abstract
Like most academic libraries, San José State University Library is struggling to meet users’ rising expectations for immediate information within the financial confines of a flat budget. To address acquisition of nonsubscribed article content, particularly outside of business hours, San José State University Library implemented Copyright Clearance Center’s Get It Now, a document delivery service. Three academic years of analyzed data, which involves more than 10,000 requests, and the subsequent collection development actions taken by the library will be discussed. The value and challenges of patron-driven, unmediated document delivery services in conjunction with traditional document delivery services will be considered.
Keywords
  • Academic libraries,
  • collection development,
  • document delivery,
  • interlibrary loan
Publication Date
2016
DOI
10.1080/02763869.2016.1117288
Publisher Statement
This is an Accepted Manuscript of an article published by Taylor & Francis in Medical Reference Services Quarterly on January 21, 2016, available online: http://www.tandfonline.com/10.1080/02763869.2016.1117288.

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Citation Information
Emily K. Chan, Christina Mune, Yiping Wang and Susan L. Kendall. "Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities" Medical Reference Services Quarterly Vol. 35 Iss. 1 (2016) p. 42 - 51 ISSN: 1540-9597
Available at: http://works.bepress.com/yiping_wang/4/