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Article
How Do Group Size and Group Familiarity Influence Tourist Satisfaction? The Mediating Role of Perceived Value
Journal of Travel Research
  • Lujun Su, Central South University
  • Jin Cheng, Central South University
  • Yinghua Huang, San Jose State University
Publication Date
11-1-2021
Document Type
Article
DOI
10.1177/0047287520966384
Abstract

This study investigates how group size and group familiarity interactively impact tourists’ perceived value and overall satisfaction with a group travel experience. The study also assesses the mediating role of perceived value in affecting the relationships between tourist satisfaction and both group size and group familiarity. The results revealed that tourists in small (vs. large) groups would have a higher level of perceived value and overall satisfaction toward a group travel experience. However, high group familiarity attenuates the effect of group size on tourists’ perceived value and satisfaction. Perceived value fully mediated the effect of group size on tourist satisfaction, as well as the interaction effect between group size and group familiarity on tourist satisfaction. Theoretical contributions and managerial implications of this study were also discussed.

Funding Number
2020zzts018
Funding Sponsor
National Natural Science Foundation of China
Keywords
  • group familiarity,
  • group size,
  • perceived value,
  • tourist satisfaction
Citation Information
Lujun Su, Jin Cheng and Yinghua Huang. "How Do Group Size and Group Familiarity Influence Tourist Satisfaction? The Mediating Role of Perceived Value" Journal of Travel Research Vol. 60 Iss. 8 (2021) p. 1821 - 1840
Available at: http://works.bepress.com/yinghua-huang/70/