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Article
Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering
Journal of Retailing and Consumer Services (2019)
  • Xianying Xu, Shenyang Aerospace University
  • Yinghua Huang, San Jose State University
Abstract
The online-to-offline (O2O) food delivery market is booming worldwide in recent years. Yet, what factors influence diners' O2O food ordering behaviors are still not well understood. Adopting the elaboration likelihood model, this study examined how restaurant-generated information cues in O2O mobile apps impacts diners' expectations. The results from three experimental studies found that restaurant-generated information cues in mobile apps (i.e., message sidedness, information load, and image cues) influenced diners’ expectations differently depending on the levels of need for cognition. Findings of this study provide important implications for the restaurant industry to design marketing messages more effectively via O2O foodservice apps.

Keywords
  • Message sidedness,
  • Information load,
  • Image cues,
  • Expectation,
  • Need for cognition,
  • Online-to-offline (O2O) food delivery
Publication Date
November, 2019
DOI
10.1016/j.jretconser.2019.06.010
Publisher Statement
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Citation Information
Xianying Xu and Yinghua Huang. "Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering" Journal of Retailing and Consumer Services Vol. 51 (2019) p. 231 - 241 ISSN: 0969-6989
Available at: http://works.bepress.com/yinghua-huang/61/