"Evaluating service recovery strategies in the airline industry" by Yinghua Huang

Selected Works of Yinghua Huang

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Presentation

Evaluating service recovery strategies in the airline industry

Graduate Students Research Conference (2011)

Yinghua Huang, Oklahoma State University - Main Campus
Hailin Qu, Oklahoma State University - Main Campus

Link

Disciplines

Tourism and Travel and
Tourism

Publication Date

2011

Citation Information

Huang, Y., & Qu, H. (2011). Evaluating service recovery strategies in the airline industry. Proceedings of the 16th Graduate Students Research Conference, Houston, Texas, January 6-8, 2011.