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Presentation
The Effectiveness of Airline Service Recovery Strategies: An Experimental Design Study
International Conference on Recent Advances in Experimental Designs (2013)
  • Yinghua Huang, San Jose State University
Disciplines
Publication Date
December, 2013
Location
Guangzhou, China
Citation Information
Huang, Y. (2013). The Effectiveness of Airline Service Recovery Strategies: An Experimental Design Study. Proceedings of the International Conference on Recent Advances in Experimental Designs, Guangzhou, China, Dec. 12-16, 2013.