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TESTQUAL: Conceptualizing Software Testing as a Service
AMCIS 2009 Proceedings
  • Yang Yang, First Tennessee Bank
  • Colin Onita, University of Memphis
  • Jasbir Dhaliwal, University of Memphis
  • Xihui Zhang, University of North Alabama
Publication Date
Software testing has emerged as a distinct responsibility in software development. This paper argues that software testing should be conceptualized as a service rather than being viewed as a sequential line of responsibility in software development. Testing as a service has two key aspects: (1) a service to developers, and (2) a service to end users. This paper draws from the SERVQUAL and software quality literature in information systems to propose a structured measurement tool for testing as a service and to briefly discuss its relationship with software quality. The TESTQUAL framework is described, and its components are defined and exemplified. The practical implications of TESTQUAL are also discussed.
Citation Information
Yang Yang, Colin Onita, Jasbir Dhaliwal and Xihui Zhang. "TESTQUAL: Conceptualizing Software Testing as a Service" (2009)
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