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Article
Effects of Website Credibility and Brand Trust on Responses to Online Behavioral Advertising
JoCTEC: Journal of Communication Technology
  • Xiaowen Xu, Butler University
  • Tai-Yee Wub, National Yang Ming Chiao Tung University
  • David J. Atkin, University of Connecticut
Document Type
Article
Publication Date
1-1-2021
DOI
10.51548/joctec2021009
Additional Publication URL
https://joctec.org/archives/volume-4-issue-2/xuetal2021/
Abstract

Online behavioral advertising that tracks user data has witnessed a dramatic increase in popularity. Using Psychological Reactance Theory, this study examines the effects of brand trust and website credibility on responses to behavioral advertising via privacy concerns. A 2 (brand trust: high vs. low) by 2 (website credibility: high vs. low) between-subjects experiment was conducted (N = 424). Results suggest that while brand trust influences purchase intention—as mediated via affective reactance— website credibility only exerts modest effects on the dependent variables. Implications for user perception factors and contextual factors—including ad effectiveness in the digital personalized marketing realm—are discussed.

Rights

Originally published by the Association for Education in Journalism and Mass Communication under an open access license in JoCTEC: Journal of Communication Technology, 2021, Volume 4, Issue # 2. DOI: 10.51548/joctec2021009. The JoCTEC: Journal of Communication Technology is an open access journal meaning that all content is freely available without charge to the user or their institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles, or use them for any other lawful purpose, without asking prior permission from the publisher or the author.

Citation Information
Xiaowen Xu, Tai-Yee Wub and David J. Atkin. "Effects of Website Credibility and Brand Trust on Responses to Online Behavioral Advertising" JoCTEC: Journal of Communication Technology Vol. 4 Iss. 2 (2021) p. 32 - 57
Available at: http://works.bepress.com/xiaowen-xu/8/