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Article
When conscientiousness isn’t enough: Emotional exhaustion and call volume performance among call center customer service representatives
Journal of Management (2004)
Keywords
  • emotional exhaustion,
  • conscientiousness,
  • job performance,
  • customer service
Publication Date
2004
Citation Information
"When conscientiousness isn’t enough: Emotional exhaustion and call volume performance among call center customer service representatives" Journal of Management (2004)
Available at: http://works.bepress.com/witt/21/