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Article
Service employees give as they get: Internal service as a moderator of the service climate-service outcomes link
Journal of Applied Psychology (2011)
  • L. A. Witt, University of Houston - Main
Keywords
  • customer service,
  • service,
  • service climate,
  • internal service
Publication Date
2011
Citation Information
L. A. Witt. "Service employees give as they get: Internal service as a moderator of the service climate-service outcomes link" Journal of Applied Psychology (2011)
Available at: http://works.bepress.com/witt/16/