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Article
Becoming a Leader in Patient Satisfaction: Changing the Culture of Care in an Academic Community Hospital
Health Marketing Quarterly
  • Lynn M Deitrick, RN, PhD, Lehigh Valley Health Network
  • Terry Ann Capuano, MBA, MSN, RN, NE-BC, FACHE, Lehigh Valley Health Network
  • Stuart S Paxton, MBA, Lehigh Valley Health Network
  • Glenn Stern, MS, Lehigh Valley Health Network
  • Jack Dunleavy, BS, Lehigh Valley Health Network
  • William L Miller, MD, Lehigh Valley Health Network
Publication/Presentation Date
4-1-2006
PubMedID
18681198
Document Type
Article
Citation Information

Deitrick, L., Capuano, T., Paxton, S., Stern, G., Dunleavy, J., & Miller, W. (2006). Becoming a leader in patient satisfaction: changing the culture of care in an academic community hospital. Health Marketing Quarterly, 23(3), 31-57.