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Article
Team Charters - Theoretical Foundations and Practical Implications for Quality and Performance
Quality Management Journal
  • William I. Norton, Jr., Georgia Southern University
  • Lyle Sussman, University of Louisville
Document Type
Article
Publication Date
1-1-2009
Abstract

The objectives of this article are to introduce and develop team charters as tools to link corporate-level mission statements and strategies to activities at the team level. The theoretical frameworks of psychological contracts and realistic job previews provide the foundation. Based on relevant literature and anecdotal experience, the authors offer specific guidance on the content of team charters, suggest a set of applications, and discuss limitations. The principal beneficiaries should be practitioners charged with quality initiatives at all organizational levels.

Citation Information
William I. Norton and Lyle Sussman. "Team Charters - Theoretical Foundations and Practical Implications for Quality and Performance" Quality Management Journal Vol. 16 Iss. 1 (2009) p. 7 - 17
Available at: http://works.bepress.com/william-norton/33/