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Article
A Methodology for Applying Quality Function Deployment to the Commissioning Process
EMJ - Engineering Management Journal
  • William L. Gillis, III, Missouri University of Science and Technology
  • Elizabeth A. Cudney, Missouri University of Science and Technology
Abstract

Commissioning is a quality process used within building construction to verify that the finished project meets the design, construction, and operation and maintenance requirements of the owner. In product development, quality function deployment captures the voice of the customer and translates it into engineering characteristics that are carried into production and service, assuring the final product meets this voice. This article presents a methodology for using a four-phase quality function deployment model within the commissioning process -building upon the foundation known as the house of quality. Practitioners are provided the steps to take this model through each of the phases of commissioning as a means of overseeing the entire design and construction quality process and assuring the final product delivers on all of the customer's requirements.

Department(s)
Civil, Architectural and Environmental Engineering
Second Department
Engineering Management and Systems Engineering
Keywords and Phrases
  • Commissioning,
  • Construction,
  • Four-Phase QFD,
  • Project Management,
  • Quality Function Deployment
Document Type
Article - Journal
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2015 Taylor & Francis Ltd., All rights reserved.
Publication Date
1-1-2015
Publication Date
01 Jan 2015
Citation Information
William L. Gillis and Elizabeth A. Cudney. "A Methodology for Applying Quality Function Deployment to the Commissioning Process" EMJ - Engineering Management Journal Vol. 27 Iss. 4 (2015) p. 177 - 187 ISSN: 1042-9247; 2377-0643
Available at: http://works.bepress.com/william-gillis/1/