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Adaptive Appointment Systems
INFORMS Annual Meeting (2009)
  • Wen-Ya Wang, San Jose State University
  • D. Gupta

We develop a framework for the design of the next generation of appointment systems that dynamically learn and update patient preferences and use this information to continuously improve appointment-booking decisions. We show that by using an adaptive approach, primary-care clinics can achieve a more robust performance in terms of their revenue and the goal of meeting patients' preferences for physician and time of day.

Publication Date
October, 2009
Citation Information
Wen-Ya Wang and D. Gupta. "Adaptive Appointment Systems" INFORMS Annual Meeting (2009)
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