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Presentation
Adaptive Appointment System Design
INFORMS Annual Meeting (2008)
  • Wen-Ya Wang, San Jose State University
  • D. Gupta
Abstract

We describe an approach that utilizes time-stamp data in an adaptive learning algorithm to determine which combination of appointment times and service providers to make available to each patient who calls for an appointment. The objective is to maximize clinic’s revenues and each patient’s chance of booking an appointment.

Disciplines
Publication Date
2008
Citation Information
Wen-Ya Wang and D. Gupta. "Adaptive Appointment System Design" INFORMS Annual Meeting (2008)
Available at: http://works.bepress.com/wen-ya_wang/10/