Planning agency managers have a lot of roles to juggle. Keeping their team on track is only the start. They have to serve the public, work with other departments, stay abreast of local events, keep up with national trends, and occasionally play politics. Drop one ball, and the rest can come down hard and fast.

But help is at hand. This report from APA's Planning Advisory Service gives managers the essential tools and insights they need to make their offices efficient and effective.

The chapters cover today's vital topics in planning management. What is the best way to organize an office? How should planning staff engage the public? How can the permit counter provide great customer service? What data will help drive the desired results? How do emerging technologies change the game? And what's the secret of leadership that inspires and empowers?

Local Planning Agency Management is an essential resource for planners who want answers, assurance, and advice from those who have stood in their shoes — and stood up to the challenge.