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Article
COVID-19 calls for remote reskilling and retraining.
Cutter Business Technology Journal (2020)
  • Tracy Zou, Missouri University of Science and Technology
  • Wangchuchu Zhao, Missour University of Science and Technology
  • Keng Siau, City University of Hong Kong
Abstract
For many businesses, the world asthey once knew it has come to a stop, and it is certainly no longer business as usual. A "new normal" is with us now as we quarantine, shelter in place, and practice social distancing in an attempt to control and manage the spread of coronavirus. A "next normal" is undoubtedly going to emerge once the COVID-19 pandemic slows down or resolves.
During this pandemic, advanced online, mobile, and teleworking technologies have been utilized to keep the world functioning. It is difficult to imagine that this newfound exposure to, and experience with, innovative remote working technologies and online education possibilities won't drive businesses worldwide into a new phase of technology innovation, evolution, and revolution. 
The world economy has been devastated, and many companies face uncertainties in the marketplace. The forward-looking companies or individuals that were prepared in advance (i.e., companies that had alternative business methods already in place, like Walmart's online ordering and pickup system) will weather this unexpected situation and may emerge more competitive than before the pandemic. Indeed, companies that are agile and have invested in flexible infrastructure have the opportunity to turn disasters into opportunities. While some companies may choose to cut costs and lay off employees, we suggest business managers and executives consider using work from home (WFH) as an opportunity to cross-train and reskill their employees. Such an effort would enhance their workforce and, as a result, make their companies more competitive, long after the COVID-19 crisis. In this article, we explore different online/blended education approaches available today to help companies provide online and remote training during and after the pandemic crisis.

Keywords
  • Remote Reskilling & Retraining
Disciplines
Publication Date
Summer 2020
Citation Information
Tracy Zou, Wangchuchu Zhao and Keng Siau. "COVID-19 calls for remote reskilling and retraining." Cutter Business Technology Journal (2020)
Available at: http://works.bepress.com/wangchuchu-zhao/1/