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Integrating Balanced Scorecard and Simulation Modelling to Improve Emergency Department Performance in Irish Hospitals
Conference papers
  • Amr Arisha, Dublin Institute of Technology
  • Waleed Abo-Hamad, Dublin Institute of Technology
  • Khaled Ismail, Dublin Institute of Technology
Document Type
Conference Paper
Publication Date
2010-12-5
Rights
This item is available under a Creative Commons License for non-commercial use only
Publication Details

Winter Simulation Conference 2010

Editors: Johansson, B., Jain, S., Montoya-torres, J., Hogan, J., & Uczsan, E.

Abstract

In the healthcare sector, there is a requirement for innovative solutions in managing the high levels of complexity and uncertainty within Emergency Departments (EDs). Simulation modeling is currently seen as a competent means of analyzing EDs, which allows changes effects to be understood and predicted more easily. The Balanced Scorecard (BSC), well-known performance management concept, has become a steering method in approaching new improvement cycles. This paper presents a methodology that integrates BSC and simulation modeling to improve the performance of ED in a University Hospital in North Dublin. BSC design began with understanding patient's needs, ED activities, as well as training and development programs. Then a detailed simulation model was developed and integrated with the BSC to provide a comprehensive decision support system. This integrated model can be used for evaluation of various decisions in emergency area. The developed integrated model is also a tool for improvement.

Citation Information
Arisha, A., Abo-Hamad, W., Ismail, K.: Integrating Balanced Scorecard and Simulation Modelling to Improve Emergency Department Performance in Irish Hospitals. Winter Simulation Conference, 2010.