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Article
Relation between emotional labor and organizational citizenship behavior : an investigation among Chinese teaching professionals
The Journal of General Psychology
  • Yue Lok, Francis CHEUNG, Lingnan University
  • Miu Chi, Vivian LUN, Lingnan University
Document Type
Journal article
Publication Date
12-9-2015
Publisher
Taylor & Francis Group
Keywords
  • emotional labor,
  • OCB,
  • work engagement
Abstract
This study examined the association between emotional labor and organizational citizenship behavior (OCB) and the mediation of work engagement in this relationship. A total of 264 teachers in Mainland China were recruited for this study. Bivariate correlation showed that both deep acting and the expression of naturally felt emotion were positively related to the two dimensions of OCB, namely, OCB toward the individual (OCBI) and OCB toward the organization (OCBO), whereas surface acting was not related to the OCB dimensions. Work engagement was also positively associated with both OCB dimensions. Regression results showed that work engagement partially mediated the relation between deep acting and OCBO, and that between the expression of naturally felt emotion and OCBI. Work engagement also fully mediated the association between deep acting and OCBI, and that between the expression of naturally felt emotion and OCBO. In light of these findings, strategies that encourage employees to display emotions consistent with their inner experience were discussed.
DOI
10.1080/00221309.2015.1091764
E-ISSN
19400888
Publisher Statement
Copyright © 2015 Taylor & Francis Group, LLC.
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Citation Information
Cheung, F. Y. L., & Lun, V. M.-C. (2015). Relation between emotional labor and organizational citizenship behavior: An investigation among Chinese teaching professionals. The Journal of General Psychology, 142(4), 253-272. doi: 10.1080/00221309.2015.1091764