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Article
Introduction: Institutional Change and Labor Market Segmentation in European Call Centers
Articles and Chapters
  • Virginia Doellgast, Cornell University
  • Rosemary Batt, Cornell University
  • Ole H Sorensen, Det Nationale Forskningcenter for Arbejdsmiljo, Denmark
Publication Date
1-1-2009
Abstract
This article examines the dynamics of workplace change in European call centers. Survey data and case studies from Austria, Denmark, France, Germany, the Netherlands and Spain show large national and sectoral differences in institutional inclusiveness and labor market segmentation. These reflect variation in the institutional constraints and resources available to employers and unions as they adjust to market changes. However, union strategies to organize new groups and close gaps in existing regulations are becoming increasingly important as restructuring undermines traditional forms of bargaining power.
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Suggested Citation
Doellgast, V., Batt, R. & Sorensen, O. H. (2009). Introduction: Institutional change and labor market segmentation in European call centers. Retrieved [insert date], from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/articles/345/
Required Publisher Statement
Copyright by Sage Publications. Final article published as Doellgast, V., Batt, R. & Sorensen, O. H. (2009). Introduction: Institutional change and labor market segmentation in European call centers [Electronic version]. European Journal of Industrial Relations, 15(4), 349-371.

Citation Information
Virginia Doellgast, Rosemary Batt and Ole H Sorensen. "Introduction: Institutional Change and Labor Market Segmentation in European Call Centers" (2009)
Available at: http://works.bepress.com/virginia-doellgast/9/