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Valeriya Shapoval
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Assistant Professor
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Assistant Professor,
University of Central Florida
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Disciplines
Hospitality Administration and Management
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Tourism and Travel
, and
Industrial and Organizational Psychology
Research Interests
Emotions
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Courses
HFT3224
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Featured Works
Research Works
Featured Works
(1)
Article
Antecedents of Emotional Labor and Job Satisfaction in the Hospitality ...
Electronic Theses and Dissertations (2016)
Valeriya Shapoval
It is a general policy in the hotel industry that all the service should be provided in the friendly and ...
Download
Research Works
(4)
Article
Antecedents of Emotional Labor and Job Satisfaction in the Hospitality ...
Electronic Theses and Dissertations (2016)
Valeriya Shapoval
It is a general policy in the hotel industry that all the service should be provided in the friendly and ...
Download
Article
Customer Satisfaction and Its Measurement in Hospitality Enterprises: A Revisit ...
Rosen Faculty Scholarship and Creative Works (2015)
Abraham Pizam, Valeriya Shapoval and Tayloer Ellis
Purpose: This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This ...
Article
Maintaining Relevance in a Changing World
The Dick Pope Sr. Institute for Tourism Studies (2012)
Robertico R. Croes, Manuel A. Rivera, Seung Hyan Lee, Valeriya Shapoval, et al.
Bok Tower Gardens (BTG) is located in Lake Wales, between Tampa and Orlando, and offers the Singing Tower, the gardens, ...
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Article
Estimating Total Number of Attendees to an Open Free Non-Gated ...
Journal of Tourism Economics, Policy and Hospitality Management
Tadayuki Hara, Kimberly S. Severt and Valeriya Shapoval
The purpose of this study is to make better estimation of number of attendees to an open, free cultural festival. ...
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