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An Analysis of Digital Reference Services Tools and Usage in University Libraries of Karachi
Pakistan Library & Information Science Journal (2016)
  • Muhammad Yousuf Ali
  • Kamal Haider
Technological change and information technology advancement in particular are reshaping the library services. University library services are a focal point for students learning. In the history of library reference services technological advancement moved from traditional reference service to digital reference service. In developed countries reference service led to maximum user satisfaction. However situation is quite different in Pakistan where IT infrastructure, librarians’ skills, level of awareness of resources and funding are major barriers to implement Digitalization and Digital Reference Services (DRS).This study aims at exposing the existing function of DRS tools and their usage in the University Libraries of Karachi. Through Survey Methodology attempt has been made to approach concerned population, HEC’s recognized Public and Private Universities and degree Awarding Institutes’ Libraries. Scope is limited to Karachi due to devised population and research time frame. This study also highlights the potential of DRS and implementation stage of these services in academic libraries in Karachi and how these services may be made more effective for university students, faculty members and other researchers.
  • Digtial Reference Services,
  • Higher Education
Publication Date
March 1, 2016
Citation Information
Muhammad Yousuf Ali and Kamal Haider. "An Analysis of Digital Reference Services Tools and Usage in University Libraries of Karachi" Pakistan Library & Information Science Journal Vol. 47 Iss. 1 (2016) p. 20 - 29
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Creative Commons license
Creative Commons License
This work is licensed under a Creative Commons CC_BY International License.