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Article
TQM implementation in a public sector entity in Fiji: Public sector reform, commercialisation and institutionalisation
International Journal of Public Sector Management (2002)
  • Umesh Sharma
  • Zahirul Hoque, La Trobe University
Abstract
 In recent years, many companies have adopted the total quality management (TQM) philosophy for achieving organizational excellence. The paper reports on the findings of a case study concerned with appraising TQM practices in the Housing Authority of Fiji (HA). The HA has been set up to provide affordable shelter and mortgage finance for low and middle-income earners in Fiji. Data collected suggest that following the global trend, as well as being consistent with the government’s recent public sector reform policy, TQM systems at the HA made the organization more effective and efficient. The organization was preparing itself to be corporatized. The case study reinforces previous claims that suggest that an organization may adopt a TQM strategy to promote both “institutional” and “quality” cultures.
Keywords
  • Total quality management,
  • institutional theory,
  • public sector,
  • Fiji,
  • new public management
Disciplines
Publication Date
Spring August 1, 2002
Citation Information
Umesh Sharma and Zahirul Hoque. "TQM implementation in a public sector entity in Fiji: Public sector reform, commercialisation and institutionalisation" International Journal of Public Sector Management Vol. 15 Iss. 5 (2002) p. 340 - 360
Available at: http://works.bepress.com/umesh_sharma/5/