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Article
Exploring Capability Maturity Models and Relevant Practices as Solutions Addressing Information Technology Service Offshoring Project Issues
International Journal of Management Science and Engineering Management
  • Rosine Salman, Regence Group
  • Tugrul U. Daim, Portland State University
  • David Raffo, Portland State University
Document Type
Citation
Publication Date
1-1-2018
Abstract

This research investigated Capability Maturity Models (CMMs) / Capability Maturity Model Integration (CMMI) best practices and their effects on managing and mitigating critical issues associated with offshore development. Using a web-based survey, data were collected from 451 Information Technology (IT) and software development firms in the US. The results of the analysis show that IT companies applying CMM/CMMI models have fewer issues associated with IT offshoring. When US IT companies utilizing and incorporating different practices from Team Software Process (TSP) and People CMM into CMMI-DEV/SVC is CMMI for Development and Services (CMMI-DEV/SVC) and CMMI for Acquisition (CMMI-ACQ), they have fewer offshoring issues related to language barriers and cultural differences.

Description
147-157 issue 3
DOI
10.1080/17509653.2017.1381052
Persistent Identifier
https://archives.pdx.edu/ds/psu/27085
Citation Information
Salman, R., Daim, T., Raffo, D., & Dabic, M. (2018). Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issues. International Journal of Management Science and Engineering Management, 13(3), 147-157.