Picture this: you just completed a 30-minute transaction where you helped a patron identify several relevant resources to answer their question, coached them in how to use the resources and helped them with several catalog searches. Basking in the glow of the patron’s enthusiastic praises, you record the transaction with a single hash mark on your statistics page. Were you tempted to put down more than on has mark to better represent the transaction? Are you looking for a better way to document the breadth and depth of the services you offer? This session will go over a few ideas to the tradition, one question – one hash mark model.
Available at: http://works.bepress.com/tracy_bicknell-holmes/29/