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About Thomas M. Warren

I manage the core reference service operation, including the Reference Center and 2nd Floor Information Desk. I manage all phone, e-mail, and Web queries. I am responsible for our Graduate Reference Asssistant program. I schedule the contact times (Reference Desk, Instant Messaging, and Office Hours) for reference staff including subject librarians and student staff. I also provide user-centered reference services. I conduct basic orientation and instructional sessions. I am responsible for the analysis of statistics related to reference services. My collection development focus is on general reference and Library Science materials.

Positions

Present Reference Center Manager - University Library, Kent State University
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Curriculum Vitae



Contact Information

Thomas M. Warren
Reference Center Manager
Assistant Professor
P.O. Box 5190
Kent, OH 44242-0001
330-672-1662

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