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Contribution to Book
Respectful leadership for managing conflict to cope with market turbulence
Asian businesses in a turbulent environment : uncertainty and coping strategies
  • Shiu Ho, Alfred WONG, Lingnan University, Hong Kong
  • Dean William TJOSVOLD, Lingnan University, Hong Kong
  • Eva KHONG, City University of Macau
Document Type
Book chapter
Publication Date
Palgrave Macmillan

Businesses rely on effective strategic leadership in order to confront turbulence in their environments. This chapter proposes that respectful leaders are more effective to the extent that they encourage employees to cooperatively manage their conflicts. This chapter presents results from three studies that support the chapter’s theory. Each study presents and analyzes the effectiveness of a different leadership style, namely productivity- and people-oriented leadership, transformational leadership, and servant leadership. The results support the chapter’s theory that improving the capacity to manage conflict cooperatively can be an effective way for servant and other respectful leaders to enhance teamwork and customer service in China.

Publisher Statement

Copyright © The Editor(s) (if applicable) and The Author(s) 2016

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Additional Information
ISBN of the source publication: 9781137488855
Full-text Version
Publisher’s Version
Citation Information
Wong, A., Tjosvold, D., & Khong, E. (2016). Respectful leadership for managing conflict to cope with market turbulence. In T. S. Chan & G. Cui (Eds.), Asian businesses in a turbulent environment: Uncertainty and coping strategies (pp. 41-62). Basingstoke: Palgrave Macmillan. doi: 10.1057/978-1-137-48887-9_3